December 19, 2007

Dimension Servers – when smaller is better in a web host

This post is no longer operative, and I am no longer a customer of Dimension Servers.

Anne Truitt Zelenka writes of her need for a web hosting service that cares about its customers. Well, I have one to recommend: Dimension Servers.

Web hosting companies typically go through the following stages:

1. Early days, when the tech-knowledgeable CEO personally takes care of customers’ problems.

2. Healthy growth, in which a small staff watches over customers with almost the same care as the CEO would.

3. Growing pains, when the tech-knowledgeable CEO takes care of a few customers’ problems after the too-new staff botches them.

4. Impersonal success.

Dimension Servers is still very much in Stage 1. So far as I can tell, they only manage two servers (possibly at two different data centers). And the only reliable support comes from CEO Jon McAllister, who also has a day job. But that’s enough. He’s available long hours by IM or cell phone. And when he isn’t, a cell phone page usually snags him.

Best of all, “they” — i.e., Jon — go way above and beyond the call of duty in service. Moving files? Installing software? Repairing a database? It doesn’t matter whose fault the problem is — if I’m in need, he takes care of me. And no doubt he’d do the same for anybody else. Writing this review — without even a paid referral program (sigh) — is really the first favor I’ve ever done him.


One Response to “Dimension Servers – when smaller is better in a web host”

  1. The Monash Report»Blog Archive » We’re having a bit of a rocky server transition on February 6th, 2008 8:55 pm

    […] I’m moving servers this morning. The result, I am told by my web host Dimension Servers, should be better response times and more stability. But my domain registrar NameCheap got weird when I retargeted the DNS, which may have contributed to difficulties. Anyhow, various of our sites have been briefly down in whole or part. […]

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