From Salesforce.com’s latest 10-K:
We market our service to businesses on a subscription basis, primarily through our direct sales efforts and also indirectly through partners.
Looking back, I should have quoted that in support when I wrote:
By the way, I think the assumption SAP needs to sell ByDemand via indirect channels is an erroneous one. (Dennis Howlett seems to be at least partway to recognizing this. He also reports that SAP realizes that this is truly a sales issue.) Hence my stress on SAP’s internal sales management issues.
For 40+ years, application-oriented services have been sold in large part by direct sales forces. That goes back to the other payroll processors, and to time-sharing in general. Why would it change now?